Any iPhone Pros?

"JQJ213- Now With An Extra Cylinder!" (jqj213)
11/26/2015 at 20:13 • Filed to: None

I am an Android person. My grandma has an iPhone. I need help. Her phone is stuck in an endless password resetting loop. I enter a new one, go to settings, and have to enter a new one. I’ve done this at least 10 times now. I’m out of passwords and patience. Help. Please

NOTE: NONE of our computers have itunes. We cannot do a backup because of this and the fact that we cannot log into any account so even if we did download it we would be out of luck.

DISCUSSION (22)

bob and john > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:16

hard re-set?

JQJ213- Now With An Extra Cylinder! > bob and john
11/26/2015 at 20:21

She doesn’t want to because we can’t back up any of her stuff. None of our PCs have iTunes....and she is visiting from nj so doesn’t have her computer either

scoob > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:21

Have you tried turning it off and on again?

MLGCarGuy > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:21

Backup the phone and restore it using iTunes.

Chariotoflove > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:22

Yeah, try the hard reset. Hold the front and top buttons down at the same time to restart it. If that doesn’t fix it, I would google the problem. I often get an answer that way. Next step would be to hook it up to iTunes and restore from backup or to original settings.

bob and john > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:24

I believe this is called being up shit creek without a paddle.

JQJ213- Now With An Extra Cylinder! > MLGCarGuy
11/26/2015 at 20:24

I would but none of our computers have iTunes...

JQJ213- Now With An Extra Cylinder! > Chariotoflove
11/26/2015 at 20:24

Wish I could hard reset it but we don’t have iTunes on any of our devices here

MLGCarGuy > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:25

Is it possible to download it on one of them just for this purpose? (since you’re an Android user)

BrianGriffin thinks “reliable” is just a state of mind > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:26

Hard reset doesn't erase anything, it just clears the phones cache. Give it a shot, won't hurt anything. Again, hold the power button and home button until you see the Apple logo.

JQJ213- Now With An Extra Cylinder! > MLGCarGuy
11/26/2015 at 20:26

Sadly not. As I just updated the post... Her account is like frozen. I can’t log in so nothing will work.

JQJ213- Now With An Extra Cylinder! > bob and john
11/26/2015 at 20:27

Guess a trip to an apple store is in order... But tomorrow is Black friday. And our store is in a huge mall.

6Cylinder > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:29

You can back it all up onto the cloud.

Clouds bro.

No really though.

MLGCarGuy > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:30

Oohhh…that’s tough. I think the last resort is to head to an Apple store and explain the situation.

Opposite Locksmith > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 20:35

There are no pros in regards to the iPhone

JQJ213- Now With An Extra Cylinder! > Opposite Locksmith
11/26/2015 at 20:38

Lol

I feel you. I do not like them or understand the love.

scoob > scoob
11/26/2015 at 20:46

BTW this was a serious question. There must be a way to hard reboot an iPhone. On Android you hold the power button for 10 seconds.

Daily Drives a Dragon - One Last Lap > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 21:03

I think it’s already here, but a hard reset will solve a lot of problems

Rico > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 21:09

Does she remember the password? What password is it for? Is it the Apple ID? passcode to access the phone? If it keeps asking for the password it's because the one you're entering is wrong.

Opposite Locksmith > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 21:51

Buuuut as long as work buys me them I'm going to have them

Boss2452stolemylunchmoney > JQJ213- Now With An Extra Cylinder!
11/26/2015 at 23:48

Time to get her a Nexus.

Chariotoflove > JQJ213- Now With An Extra Cylinder!
11/27/2015 at 11:07

Like Brian said below, hard reset doesn’t require anything extra. As for iTunes, you can download to any PC, Mac or Windows.You do not need to access her account for this. Then, you can backup and restore from that PC. Here is a link that may address your issue, based on what you described.:

https://discussions.apple.com/thread/3572581…